Strengthen customer connections through communities more easily with Higher Logic Vanilla and Totango

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between…

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Trends shaping The Forrester Wave™: Customer Success Platforms report

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion.   This…

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Live from South Korea — Steve Jang on Korea’s Exploding “Soft Power,” The Poverty-to-Power Playbook, K-Pop, “Han” Energy, Must-See Movies, Export Economies, and Much More (#707)

Illustration via 99designs “For Koreans, han can be a drive to do great things, to bond together, to understand each other, to empathize. But it can also just be anger and K-rage which, channeled correctly, allows you to build an entire industry and succeed on the global level to create pop culture phenomenons that win…

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Leveraging customer success to drive value

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. In a recent episode of The Digital Customer Success Podcast, Totango’s SVP of Customer Success, Chris…

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Dr. Willoughby Britton — The Hidden Risks of Meditation, Overlaps with Psychedelic Risks, Harm Reduction Strategies, How to Choose a Retreat, Near-Death Experiences, and More (#705)

Illustration via 99designs “If you can interface with any type of meditation spiritual system with maintaining your inner compass, that’s going to be a recipe for a much better outcome.” — Willoughby Britton, PhD Willoughby Britton, PhD is a clinical psychologist, an associate professor of psychiatry and human behavior at Brown University Medical School, and the…

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Totango named 3x TrustRadius “Best of” award winner in customer success

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality.  Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. With robust integrations,…

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Supercharge customer success with Totango email and calendar integrations

Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. That’s why Totango…

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Q&A with Tim — New Religions, AI Companions, Longevity Levers, Resurrecting “Forgotten” Languages, Stress-Testing Cherished Beliefs, Tactics for Writer’s Block, Low-Back Pain, and Much More (#704)

Illustration via 99designs Hello, boys and girls, ladies and germs. This is Tim Ferriss. Welcome to another episode of The Tim Ferriss Show, where it is usually my job to sit down with world-class performers of all different types to tease out the habits, routines, favorite books, and so on that you can apply and test…

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Strengthen customer connections through communities more easily with Higher Logic Vanilla and Totango

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between…

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Sheila Heen — How to Master the Difficult Art of Receiving (and Giving) Feedback (#703)

Illustration via 99designs Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations.  She is a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even…

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Drive product data visibility and adoption with Pendo and Mixpanel integrations

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention.  Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating…

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Morgan Housel — Contrarian Money and Writing Advice, Three Simple Goals to Guide Your Life, Journaling Prompts, Choosing the Right Game to Play, Must-Read Books, and More (#702)

Illustration via 99designs “I’m not interested in anything that’s not sustainable. Friendships, investing, careers, podcasts, reading habits, exercise habits. If I can’t keep it going, I’m not interested in it.“ — Morgan Housel Morgan Housel (@morganhousel) is a partner at The Collaborative Fund. His book The Psychology of Money has sold more than three million copies and has been…

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13 Paid Search Pitfalls to Avoid in 2019

Running a paid search campaign is not easy, and the best way to do it is certainly not intuitive. However, there are some important practices to help ensure that your PPC campaign drives the highest lead-to-customer conversion rates possible. Trada’s webinar , “13 Ways You’re Killing Your Conversion Rate” lists some of the pitfalls that could cause…

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5 Ways Facebook’s Trend Reports Get You Social Media Wins

Facebook just released their annual Topics & Trends Report for 2019. The report analyzes data from the past two years of Facebook conversations and packages them up into 33 pages of informational insights for marketers. Helpfully, Facebook curated their findings into seven industry verticals, such as Beauty & Fashion, Entertainment, Commerce, and Science & Technology….

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A Quick Look at What’s Going Down

Artificial Intelligence! AI is the stuff of myths and sci-fi. Whenever AI is depicted on screen, it is presented as this uber efficient, omniscient entity that can predict the future, alter the present and plot against humanity with consummate skill. The real state of Artificial Intelligence is drastically different. It is more a complement to…

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Guy Laliberté, Founder of Cirque du Soleil — The Power of Belief, Street Gangs, Wild Tales from Las Vegas, The Dangers of Nurturing Fear, and Dancing on the Cliff (#700)

Illustration via 99designs “Evaluate danger. Don’t nurture fear.” — Guy Laliberté Guy Laliberté (@guylalibertedj) is the founder of Cirque du Soleil, One Drop Foundation, and Lune Rouge. He was named by Time Magazine as one of the most influential personalities in the world and has been recognized as one of the most creative and innovative minds by Condé Nast.  An artist,…

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